General Manager - BGL Golf (Burhill Golf & Leisure Limited)
Apr 2025 – current
Currently leading the day-to-day operations of a vibrant and successful golf club within the BGL Golf portfolio. Responsible for delivering exceptional service standards across all areas of the business including golf operations, food & beverage, events, retail, and membership services.
- Driving commercial growth through strategic planning, team development, and outstanding customer experience.
- Overseeing budget management, P&L performance, and capital investment planning to ensure sustainable profitability.
- Leading a multidisciplinary team focused on operational excellence, member engagement, and staff wellbeing.
- Enhancing club reputation through community engagement, innovative events, and consistent quality delivery.
- Ensuring compliance with all health, safety, and corporate governance requirements.
Multi Site General Manager – Stockley Park & Stoke Poges, Nuffield Health
May 2023 – Apr 2025
Directed two premium health and fitness clubs with a combined annual turnover of £8.1 million.
Managed over 7,500 members, achieving record-high membership at Stockley Park (5,400) and integrating 400+ Gympass users.
Oversaw diverse operations including fitness facilities, a nursery, a Health Assessment Clinic, and a café, ensuring consistent service quality.
Senior General Manager – Central South, Nuffield Health
Mar 2021 – May 2023
Dual site manager for Stockley Park and Hemel Hempstead, supporting five additional clubs within the Central South Cluster and four in the Bristol/M4 region.
Held full accountability for financial performance, customer engagement, and operational success across all sites.
Acted as a regional support lead, mentoring managers and driving cross-club performance improvements.
General Manager – Nuffield Health
Oct 2016 - Mar 2021
Increased turnover and EBITDA above budget annually before the COVID-19 pandemic.
Boosted NPS (Net Promoter Score) by 10+ points across all sites.
Strengthened team capabilities and improved customer satisfaction by implementing robust staff development programs.
Multi-Site General Manager – Fusion Lifestyle
Apr 2015 – Oct 2016
Oversaw three major facilities, delivering improvements in operational standards, customer engagement, and financial performance.
Focused on aligning site management with company goals and client contracts.
General Manager – Tottenham Green Pools & Fitness, Fusion Lifestyle
Feb 2014 – Apr 2015
Spearheaded the successful £8 million refurbishment of a dual-purpose leisure centre.
Achieved 30% increase in membership post-renovation and maintained strong financial oversight with a £2M turnover.
Ensured 100% compliance with client expectations and safety regulations.
Area Manager - Bushey, Hertsmere Leisure
Mar 2013 – Feb 2014
Managed a wet & dry leisure centre and a full-scale Country Club including a golf course, F&B operations, fitness, retail, and events.
Delivered a £4 million turnover and maintained an operating profit of 20%.
General Manager, Bushey Grove Leisure Centre, Hertsmere Leisure
Sep 2009 – Mar 2013
Led the group's top-performing centre financially.
Achieved a Quest score of "Good" with seven categories rated "Excellent."
Served as Lead Manager for Quality Management Systems, reporting directly to the CEO.
Previous Roles – Hertsmere Leisure & Cannons Health Club
Head of Department (May 2005 – Sep 2009)
Duty Manager (Jun 2003 – May 2005)
Fitness Instructor / Personal Trainer at Cannons Health Club (Nov 2000 – Jun 2003)
